Weston Foods

Job Address:
5945 Airport Road Suite 360, Mississauga, Ontario, L4V 1R9

Weston Foods is a leading North American bakery company with a specialized focus across all key bakery categories, including breads and rolls, donuts, pies, cakes, alternatives breads, and others. We bake our products in more than 45 facilities across Canada and the USA, conducting our business with integrity, contributing to our communities, and fostering a respectful culture. We are building a culture of success here, and it depends on our people striving for greatness and having the courage and commitment to getting better every day.

As we forge ahead in the transformation of our business, we are coming together as a united North American enterprise, rebuilding our asset base, adding significant new capacity, and focusing on the development of our people. These building blocks are essential to moving forward as a growth-focused, insights-driven, consumer-led company that will celebrate food and the central part that food plays in our life.

Role Overview:
The Senior Systems & Cloud Architect, Team Lead, is accountable for providing Level 2 & 3 IT Support Services, Infrastructure and Operational services across Weston Foods North America. Along with IT Senior Management, Senior Systems & Cloud Architect, the Team Lead develops an effective and workable framework for improving internal customer IT support and operations in the organization.

Responsibilities:

  • Accountable for maintaining IT Support SLAs required to meeting business reliability and performance targets
  • Manage, communicate and escalates complicated support issues that cannot be resolved by the Service Desk or that need IT Senior Management visibility because of the company impact
  • First management level of escalation for incidents (During and after business hours)
  • Responsible for ensuring Server & Storage infrastructure services security protection is maintained
  • Monitor and report server & storage services vulnerability and security risks
  • Monitors overall infrastructure for continued reliability & security to ensure protection for corporate systems and operations
  • Participates in the business planning & budget for information technology
  • Recommends system direction, additions & changes to ensure the security of future business requirements
  • Review periodic and ad hoc operational security and compliance reports and determine corrective action plans
  • Review audit evidence for audit and compliance reporting
  • Provide 24/7 support on-call in rotation and shift based support for operations security related incidents
  • Responsible for providing Server and Storage architecture drawings & documentation
  • Maintain server & storage services planning roadmap for security tools for maintenance and enhancements
  • Accountable for maintaining Operations SLAs to meet business targets for reliability & performance
  • Organise and enforce the IT internal controls following the IT audit plan, ensuring all IT systems and company employees are compliant
  • Carries out supplementary IT tasks, oversees new IT technical installations, works with staff on application integration projects and contacts independent vendors, if needed
  • Technical expertise, guidance, direction & coaching is provided to clients, peers & management, ensuring all aspects of system architecture & applications are considered in business decisions & technical resources are available to support clients
  • Implement system backup & restore programs to make sure that the company information is stored and protected based on the company retention policies
  • Develops problem management initiatives to determine root cause and improve services
  • Recommend metrics and templates to evaluate technical support issue response times and solution solving skills of his team
  • Assist in the preparation of the IT budgets (Operational & Capital)
  • Assist in the creation of business plans to maintain services levels
  • Plans for purchasing new equipment, hardware and software
  • Acts as escalation leader for all security and operational incidents relating to IT operations on infrastructure
  • Provides troubleshooting and issue resolution in a timely manner
  • Follows the Disaster Recovery Plan (DR plan) in the event of a technology failure
  • Performs the regular IT disaster recovery tests during the year to make sure the process/ systems / infrastructure function and are up to date in case of any eventuality
  • Leads a team of technical professionals to address all technical requirements of employees, consultants, professionals and staff members using IT in the organization
  • Develops strong business relationship with Business units
  • Ensure the team adheres to IT policies and best practices delivering outstanding customer service and satisfaction to employees across all locations
  • Supports the changes to be implemented to reduce the risks & increase the success of implementations
  • Maintain a list of all known risks and vulnerabilities and remediation processes are implemented to protect corporate information and assets
  • Monitors employee satisfaction & is proactive in addressing issues that threaten productivity or morale

Qualifications:

  • Excellent communication skills (oral & written) with a strong consulting presence with the ability to create technical proposals, business cases, and risk assessments
  • Must be equally comfortable building hands-on solutions in a team environment as advising in a leadership role
  • Degree in Computer Science or related disciplines
  • 5+ years of hands-on experience in a complex & sophisticated technical environment
  • Minimum 3 years of IT Support-desk (Service Desk), operations & support
  • Broad and in-depth technical expertise in multiple disciplines especially Client/Server, Cloud Computing Services (Azure, SalesForce, etc.) Internet services, WEB & Middleware
  • Ability to define, detail and deliver strategy, specific to cloud services – Azure, SAP HEC, etc.
  • Ability to create an agenda of innovation
  • Adept at managing managed services partners/vendors
  • Working knowledge of & experience in enterprise technical infrastructure, IT financial budgets as well as procurement procedures & strategies
  • Strong analytical & problem solving skills & attention to detail required
  • Excellent interpersonal skills

Weston is committed to fostering a work environment with strong core values that support diversity through various policies, programs and activities that encourage sensitivity and accommodations. Weston offers employment regardless of race, colour, gender, national origin, religion, age, disability, or sexual orientation. Diversity is integral to our success as an organization and we will use diversity as a model to help identify and develop the best talent, create effective teams, and achieve overall excellence. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Number of openings:
1

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