Job summary

The Red Hat Quality Engineering team craves people with a curious and innovative mindset, with diverse technical backgrounds. In addition to automated testing, you can take part in software development or DevOps to make our QE tools better. Come work in a team that combines the best of the corporate and startup world. The Red Hat Advanced Container Manager for Kubernetes team is looking for a Technical Support Engineer to join us in Toronto, Ontario. In this role, you will create test plans, research new features, develop manual and automated tests, and verify bugs to ensure that the functions work well in our supported environments. This is a very high profile project and a unique opportunity to shape the future direction of all of Red Hat. Become a member of a global team of bright engineers who are enthusiastic about the latest technologies around cloud, containers, and microservices and want to push the quality of our offerings onwards through innovation and collaboration. Find out more about what it is like to work in Red Hat QE directly from our engineers in this video.

Primary job responsibilities

  • Research new features that are being developed
  • Serve as a technical point of contact for the features that you test
  • Explore various ways to run, configure, and test your features
  • Create testing plans and test cases for various scenarios
  • Find bugs and file accurate defect reports
  • Debug complex systems and communicate possible failures
  • Analyze root causes for failures and advise on possible solutions
  • Communicate your findings and work to the rest of your team
  • Gain an understanding of all the features that our team is working on
  • Run regression test for the features
  • Create, add, and maintain automation tools
  • Automate tests to cover your test plans
  • Contribute and review documentation

Required skills

  • Bachelor’s or master’s degree in computer science or a related engineering field, or relevant professional experience
  • 2+ years of experience and skills in software quality engineering
  • Experience with Kubernetes
  • Familiarity with basic testing theory and methodologies
  • Solid scripting skills and 1+ year(s) of experience with Bash or Python
  • Ability to communicate technical issues in English
  • Basic knowledge of operating systems, networking, storage, and security
  • Good problem-solving and critical thinking skills
  • Initiative and ability to carry out action plans
  • Ability to work on a fast-paced project

The following are considered a plus:

  • Working knowledge with Golang and JavaScript
  • Experience with Git
  • Experience with continuous integration (CI) or continuous delivery (CD)
  • Working experience with containers, cloud, or virtualization
  • Contributions to open source projects
  • Working knowledge with microservices architectures

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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