Within the context of the Information Management/Information Technology Systems (IMITS) and reporting to the Primary Care and Community Information Services Manager, this job develops, implements, and evaluates access, training, and support services based on adult learning principles, for a variety of internal and/or external users of various clinical information systems. The Senior User Readiness Analyst is accountable for the coordination, development and implementation of user readiness strategies to support the strategic and operational user readiness goals of IMITS Primary Care and Community. Has input on resources required by the User Readiness team; participates in the hiring process for new trainers and provides input on staff performance; provides work direction, guidance, mentoring and coaching of staff; determines work priorities and assigns tasks; balances demand and staff capacity; monitors progress of work assignments to ensure conformance with established standards and clients’ needs; and refers issues to leadership as appropriate. Consults and works collaboratively with team members and stakeholders, investigates and resolves system problems, provides clinical information application support, performs application testing activities, and coordinates communication to stakeholders.

What you’ll do:

  • Function as a lead and coordinate complex large/medium initiatives/change requests that have a significant impact on stakeholders by reviewing work requests and analyzing requirements and feasibility; identifying conflicting requirements and completing an impact analysis; estimating tasks and timelines; and determining resources.
  • Develop and implement detailed work plans, set schedules based on organizing employee’s assignments, and prepare status reports and presentations.
  • Function as a lead by providing work direction, mentoring and coaching of staff; determining work priorities within portfolio, assigning tasks and reviewing workload and team capacity; resolving day-to-day issues and monitoring progress of work; and referring unresolved operational and staffing issues to leadership.
  • Provide education, training and direction, and education leadership on learning needs assessments, and determine and develop education strategies including curriculum design, materials development, and supporting system documentation, to ensure standardization of procedures.
  • Attend scheduled or ad hoc training sessions with system support analyst/trainer to facilitate continuous improvement and is available to lead training sessions in the event no other resources are available.
  • Evaluate effectiveness of learning strategies, activities and resources based on identified learning indicators and outcomes. Utilize evaluation tools and models to determine opportunities for quality improvement.
  • Coordinate and maintain various user help manuals, bulletins, on-line training, and other user reference documentation by creating/reviewing documentation when functionality is implemented or upgraded; and/or when revisions to system or clinical procedures are implemented to ensure consistent usage by users across all sites.
  • Develop and maintain multimedia materials including eLearning and SharePoint website and collaborate with various stakeholders as needed.
  • Work in collaboration with team members to maintain application training environments and ensure training materials are current and available for stakeholders to use.
  • Provide end user application support including troubleshooting, identifying options and implementing appropriate solutions.
  • Collaborate, and/or lead discussions, with appropriate business groups to develop processes, policies, and standards and documents these for use by IMITS and other stakeholders.
  • Coordinate and develop stakeholder communication at various levels.
  • Collaborate with, and represent IMITS to, stakeholders by developing and maintaining relationships, chairing/attending meetings to provide input into the operational requirements of the area, meeting with senior staff/leaders to determine priorities and needs, assisting clients in identifying learning and change deficiencies, providing options to decision makers, and negotiating with client departments and other project teams.
  • Respond to external stakeholder inquiries or reports of issues regarding education programs or materials. Document and track user readiness related incidents across various applications, and determine root cause and associated resolution. Communicate with stakeholders as needed and ensure relevant documentation is updated.
  • Assist with recruitment and training of staff by reviewing applications and providing feedback on technical qualifications of candidates to leadership, participating on interview panels, and evaluating candidates’ answers.
  • Prepare a variety of reports for management including producing administrative, statistical and graphical reports as requested.
  • Research and maintain currency with industry best practices including relevant software, functionality, and adult learning principles.
  • Performs other related duties as assigned.

What you bring:

  • A level of education, training and experience equivalent to a Bachelor’s Degree in Health Informatics, Adult Education or related field, plus seven (7) years of recent, related experience in training and Adult Education, or an equivalent combination of education, training and experience.
  • Demonstrated understanding of the Systems Development Life Cycle and project management methodology.
  • Ability to use computer related tools including word processing, spreadsheet, database, eLearning, SharePoint and presentation software at an advanced level.
  • Demonstrated ability to lead staff in a team environment. Proven ability to plan and execute complex projects with stringent budgets and timelines.
  • Excellent presentation, facilitation and collaboration skills. Excellent interpersonal, oral and written communication skills with the ability to communicate complex ideas in simple terminology.
  • Ability to promote a learning community and foster innovation.
  • Ability to coach and mentor others.
  • Physical ability to carry out the duties of the position.

What’s in it for you:

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan.
  • 12 annual statutory holidays with generous vacation entitlement and accruement.
  • Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job type: Regular Full-Time

Location: 1795 Willingdon Ave Burnaby, BCClosing date: Open until position is filled

Reference number: 105093E

About Us

The Provincial Health Services Authority (PHSA) is part of the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services

We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.

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