Insight Global is looking for a Senior Technical Analyst to provide advanced level support (Level 3) for business critical applications. This role will involve working directly with key business stakeholders and acts as a mentor to Application Support Team to identify knowledge gap and facilitate knowledge transfer. The Senior Technical Analyst is expected to work independently and possess innate ability to take ownership and accountability for troubleshooting and determine root cause for Production issues as well as engaging proactively in applying long-term solutions.
– 6+ years of experience in a tier 3 application support capacity
– Experience with bots support
– Relational database exp with SQL Server and Oracle
– Scripting exp with T-SQL and PLSQL