Within the context of the Information Management Information Technology Services (IMITS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPPL), the Senior Systems Analyst reports to the Manager or designate, this is a senior professional level job that works with great independence within a multi-site health care environment and is responsible for providing leadership and direction on the support and development of new and existing complex IMITS systems/solutions.

What you’ll do:

  • For assigned portfolio, the Senior Systems Analyst provides work direction, reviews workload, ensures completion of work assignments, and refers issues to supervisor.
  • Participate in the recruitment and selection of staff, instructs and demonstrate IMITS staff, and provide input to the Supervisor regarding staff performance as requested.
  • Utilize a broad based understanding of systems relationships to carry out in-depth systems analysis.
  • Carry out an advanced level of troubleshooting across complex systems, conduct feasibility studies, examine and identify problems, recommend solutions and modifications; and develop specifications for complex system applications, resourcing costs and implementation plans.
  • Collaborate with IMITS colleagues, clients and vendors as needed.
  • This position draws on working knowledge of SQL, clinical information system, electronic medical record (EMR) application, ITIL incident and change control process, Agile methodology; understanding of report writing; Medical Logic Modules and data structures; as well as proficiency in MS Office applications (Word, Excel, Visio, PowerPoint, and Project).
  • Create white papers, detailed work and project plans, and product roadmaps.

You will also:

  • Function as a senior resource, and consult and collaborate with interdisciplinary team members and other professionals to promote excellence in patient/client centered care and education.
  • Act as a champion for the designated application(s) by providing input and suggestions on complex design/build activities to ensure system functionality and effective results retrieval processes, coordinating acceptance and/or user sign-off and user acceptance schedules for major system changes, and ensuring both user needs and clinical systems needs are addressed. Provide on-site presence as needed and verbal and written feedback/formal documentation to the leadership team and working/advisory groups on major system changes or major incidents and potential clinical workflow changes.
  • Provide input into disaster preparedness plans by participating in the development and maintenance of downtime procedures and participating in downtime/disaster exercises. Assist with afterhours incidents as per needed and on call shifts as per the team’s on call rotation.
  • Develop application support processes, procedures and standards; create comprehensive system and operational documentation e.g. specification documents for current and future workflow; standard operating procedures for application/technical support; incident reports; system enhancement reports; system health check and remediation recommendations in collaboration with various clinical, technical, application and/or vendor groups.
  • Functions as a senior systems analyst by coordinating complex large/medium initiatives and projects. Assist with all phases of the project including planning, analyzing requirements and performing feasibility/impact analysis, assisting with design/build activities, testing, and participating in implementation and go live/activation support on site.
  • Develop and implement project work plans, prepare project status reports and presentations. Participate in the creation of testing strategies, briefing notes, go live plans, remediation strategies, service desk documents, STRAs and project sign off/approval documents.
  • Maintains a good working relationship with the application/technical vendor. Liaise with vendors or third party services personnel to troubleshoot and remediate issues, monitor service level agreements and response times, collaborate with vendors on patches and releases, create detailed Service Requests documents, and contribute to the development of Requests for Proposals (RFP) documentation to be sent to vendors.
  • Remain current with IMITS procedures and policy changes by participating in team meetings, reviewing current departmental policies and procedures, reviewing current literature and research, participating in vendor user groups, and attending relevant conferences and workshops.
  • Performs other related duties as required.

What you bring:

  • Graduation from a recognized degree or diploma program in Computer Science, plus four (4) years’ recent related experience, or an equivalent combination of education, training and experience.
  • May be required to travel and/or participate in an on-call rotation.
  • Ability to organize work.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Ability to provide work direction to junior and intermediate team members.
  • Physical ability to carry out the duties of the position.
  • Ability to operate related equipment.

What’s in it for you:

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan.
  • 12 annual statutory holidays with generous vacation entitlement and accruement.
  • Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job type: Regular Full-Time

Union affiliation: Facilities Subsector

Rate of pay: $43.35/hrLocation: 1795 Willingdon Ave. Burnaby, BC

Closing date: Open until position is filled

Reference number: 105230E

What we do:

PHSA plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services .

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

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