What is the opportunity?

To provide consistent levels of technical expertise necessary for the successful implementation, maintenance and support of all (single and multiple) Voice IPT phones Services, Collaboration Webex Teams Softphones Services, Voice Infrastructure services: Call Managers, SBCs, Toll Free/1-800 Services and Call Centre/Advice Centre Platforms: Genesys, UCCS and Serenova, across the Enterprise and all Lines of Business

Special Conditions: This position requires 7/24 rotating shift work

What will you do?

  • Responsible for ensuring all incidents that are reported have been responded to
  • Work with members of the team to drive solutions to open incidents
  • Escalate and work with vendors to trouble-shoot and repair failed systems
  • Create Problem records for issues that require further follow-up / permanent fixes
  • Maintain / update Service Now Incident queues to manageable levels
  • Ensure proper documentation is gathered and analyzed on a daily basis in order to achieve root cause on all incidents
  • Must-have

  • 5-7 years related experience
  • Knowledge of Server and Virtual platforms and environments
  • Ability to use troubleshooting tools: Cisco ‘show’ commands, ping, traceroute,
  • Demonstrated experience with Cisco ‘show’ commands, and Cisco privilege exec for configuration updates, SecureCRT, Secure FX, PUTTY
  • Nice-to-have

  • Cisco CCNA Voice or Collaboration or equivalent & ITIL v3 Foundations
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work
  • Access to a variety of job opportunities across business and geographies
  • Learn more about RBC Tech Jobs

    About RBC
    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

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    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .

    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

    City: Toronto
    Address: 155 Wellington St W.
    Work Hours/Week: 37.5
    Work Environment: Office
    Employment Type: Permanent
    Career Level: Experienced Hire/Professional
    Pay Type: Salary + Variable Bonus
    Required Travel(%): 0-25
    Exempt/Non-Exempt: N/A
    People Manager: Yes
    Application Deadline: 01/15/2021
    Req ID: 301816

    Ad Code(s): None

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