What is the opportunity?
EUS Mobility is seeking a Senior Analyst – Data Engineer. In this role, the chosen candidate will act as the lead Data Analyst and Engineer for the myMobility Analytics and Strategy team. The role consists of collaborating with myMobility Operations and Provisioning teams to develop, maintain and present data models and reports in order to foster data-driven decision making across the EUS mobility team, and with our Line of Business partners. Through this, the team aims at enhancing operational and asset management processes so that we may have more efficient and effective solutions.
Create and maintain reports, dashboards and models on EUS Business Insight (BI) tools and Service Now, pertaining to mobile provisioning processes, compliance, incidents and business operations. Develop procedures and systems to monitor data quality, troubleshoot issues and build resiliency in our databases.
Support the Mobility Strategy and Analytics team’s development of cost-benefit analysis and insight reporting on business operation trends.
Work closely with Technology and Operations’ community of Architects, Developers and Analysts to design a data strategy that employs best practices as it applies to the storage, automation and use of data. Ensure data architecture aligns with RBC best practices.
Collaborate with provisioning and technology partners to innovate and improve IT Asset Management operations. Assist in the implementation of myMobility in Telephony Expense Management, Asset Management and AI technologies. Build and execute integration testing for procedures that impact the state of asset data.
What will you do?Design, develop, test and maintain data & analytics architecture for EUS Mobility; aligning to RBC standards and industry best practices to enhance resiliency, efficiency and quality of dataManage, acquire and prepare datasets and databases to be used in predictive and perspective data modeling for myMobilityPerform administrative and developer duties such as maintaining our Virtual Machine, attending SCON Reviews.Develop and maintain the EUS Mobility Tableau Dashboards and Service Now reports so that the business and executive teams can understand asset management, usage, spend and user experience data as it relates to myMobilityCollaborating with Asset Management Subject Matter Expert, guide the integration of myMobility product and asset management data with the Telephony Expense Management and Asset Management toolsAnalyze and contribute to the enhancement of mobility operations by developing tools that will automate and streamline some of the day-to-day activities (e.g. creating rule based alerts, automating actions)Prepare ad-hoc data reports and insights for Business and Executive stakeholdersWorking with internal EUS Technology partners, support plans to integrate Machine Learning to enhance operations
What do you need to succeed?
Must HaveBachelor’s degree or equivalent relevant experience specializing in Business, Computer Science, Math, Engineering or Statistics.2-5 years of experience in Data Analysis, Data Engineering or relevant Programming Experience, working with Python/Java, SQL to design, build and maintain relational databases an Business Insight DashboardsExperience with building robust data and analytic pipelines as well as to leverage APIs in order to automate operationsAdvanced problem-solving and troubleshooting skills with the ability to identify and solve complex business needs both independently and in a team environment.Excellent oral and written communication skills
Nice to HaveUnderstanding of concepts and processes related to data management, such as Critical Data Elements (CDEs), data architecture, data models, data lineage, data quality, data dictionary, etc.Experience working on data projects, especially as it applies to IT Asset Management and product usage and experience trends.Ability to foster relationships with internal and external technology partners in an effort to streamline data storage, modeling and operationsEmpathetic outlook; ability to understand user experience and implement design thinking principles in the design of data models and toolsExperience with or knowledge of Agile and Design Thinking Software Development methodologies.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesOpportunities to building close relationships with clientsAccess to a variety of job opportunities across business and geographies
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Address: 330 Front Street West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel(%): 0
People Manager: No
Application Deadline: 01/30/2021
Platform: Technology and Operations
Req ID: 305856
Ad Code(s): None