Job Description

Given the current circumstances, the resource will be working from home, 100% of time. As working conditions return to normal, they will be expected to be onsite.

Business Overview:

The CRM support group is part of IS division, and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

Position Description:

Reporting to the CRM Support Team Manager, the Programmer Analyst Sr is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements, and rotating on-call support for and Marketo applications.

Key Accountabilities:

  • Develop LWC/Apex/Visualforce in Salesforce platform and document process
  • Develop Einstein Analytics components
  • Lead in definition and estimation of project work packages, including systems design specifications, overall testing and implementation plans
  • Develop and configure event management tool(Marketo)
  • Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient and errors-free implementation
  • Participate in planning and execution of CRM and Events Management tools upgrades and migrations
  • Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support
  • Proactively promote enhancements to departmental processes, technical and business solutions
  • Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners

Skills, Knowledge and Experience:

  • 3-5 years Development experience (LWC, Apex, Visualforce) with Salesforce platform
  • At least 1 year experience with Einstein Analytics
  • Experience developing in Java, experience with Web Services Development
  • Solid experience with the full life cycle of software development
  • Strong development skills in Apex/Visualforce, Java, Web Services
  • Understanding of SaS, CRM and Event Management systems architecture and development tools
  • Strong leadership skills
  • Detail oriented, with strong analytical skills
  • Customer service oriented
  • Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
  • Self-starter with strong teamwork culture
  • General understanding of the financial services sector

Nice to Have:

  • Experience with Salesforce Service Cloud development
  • Experience with Salesforce Financial Cloud development
  • Development experience with REST Web Services
  • Development experience with Events Management systems, preferably Marketo
  • Development experience in Mutual Funds industry


  • University degree, preferably in Computer Science, or equivalent work experience
  • Salesforce Certification – Salesforce Certified Platform Developer II

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected]

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:


  • Canada’s Top 100 Employers (4th consecutive year) 2020
  • Greater Toronto’s Top Employers (8th consecutive year) 2020
  • Canada’s Top Family Friendly Employer (3rd consecutive year) 2020
  • Imagine Canada, Caring Company
  • Canada’s Top Employer For Young People
  • National HR Awards – Best Corporate Social Responsibility Program Award, Venngo Healthy Workplaces Award
  • Workplace Benefits Awards – Health and Wellness Program
  • Canadian Compassionate Companies Award


  • A Canadian Compassionate Company
  • An Imagine Canada Caring Company
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