At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Manager, Preference Centre (Product Owner)

Right now, we are looking for talented individuals to join our Analytics & Marketing Technology team where you will have a chance to innovate, grow and deliver meaningful impact for our customers and our business. Our organization has the mandate to enable and leverage data & analytics as a companywide asset. As a team, we build and deploy new strategic and foundational capabilities across the organization and operate several functions that use these capabilities to inform commercial decisions, generate insight/foresight and drive improved performance and business value creation.

We are currently seeking an exceptional candidate for the role of Manager, Preference Centre (Product Owner). Reporting to the Sr. Manager, CRM Operations, the Product Owner will lead an agile team to drive the end-to-end strategy, design, development, implementation, continuous improvement, and production issue support of a brand new Preference Centre platform.

The successful candidate is someone who is an excellent self-starter with the drive to see a product through from strategy through to operations. We are looking for someone who can build strong internal partnerships, manage vendors, ruthlessly prioritize, and tackle technical problems while keeping a focus on customer experience.

What you’ll be doing…

  • Build a strategy for the delivery of our customer communications Preference Centre
  • Assess vendor options and facilitate selection with key leaders / executives
  • Lead a scrum team focused on the development of the product
  • Participate in strategy, design, implementation, review, and continuous improvement sessions
  • Liaise with CRM Operations, Digital, Technology, and other cross-functional stakeholders
  • Manage the operations and production support to resolve issues in a timely manner
  • Work with required groups to proactively monitor system for all issues and bugs
  • Drive performance improvements to enhance the user experience and reduce pain points
  • Communication of progress, status, metrics, and KPIs to required stakeholders (all levels)
  • Resolve technical and non-technology challenges and manage escalations to management
  • Conduct retrospective with involved teams to improve future processes
  • Ensure that governance standards and customer data privacy regulations are followed

We need someone who can…

  • Engage partners – understand the business and anticipate needs; collaborate well
  • Lead a team – always teach, share, grow and develop, while driving results and making work fun
  • Deliver quality – steer robust and meaningful outputs, with agility and attention to detail
  • Be a self-starter and having initiative to figure out problems on your own
  • Interrogate the status quo – challenge old habits, ask why, and find a better way
  • Influence and drive change – secure alignment across teams and leadership to ensure we are focusing on the right things, the right way
  • Strong project management and change management skills

What you bring to the role…

  • Experience working in a marketing environment – knowledge of CASL and Canadian privacy regulations is an asset
  • Proven track record of taking a “client-first” approach, while setting and achieving aggressive objectives
  • Well-developed strategic-thinking skills, with the ability to excite and lead others, capitalizing on individual strengths to drive collaborative outcomes
  • Ability to bring structure out of fluidity, shape a plan out of various discrete activities and rally a cross-functional team around a journey
  • Capacity to thrive in an environment of constant change, unpredictability and ambiguity
  • Ability to inspire and influence across organizations to gain alignment and support on recommendations
  • Experience working with or leading agile development teams
  • Simplicity and creative approaches that are solution/outcome-oriented, constantly looking for ways to do things smarter, better and more efficiently
  • Natural or trained ability to grasp both business and technical aspects of the role
  • Ability to quickly establish credibility with internal client-partners and to be the seen as a partner to the business with a deep expertise in campaign execution and delivering impactful results
  • Experience differentiators:
    • Minimum 3-5 years of experience in Communication Platform Management (Sales Force) or CRM tools such as SAS Customer Intelligence Suite
    • Solid Experience in using advanced Communication tools such as Sales Force Marketing Cloud and Sales Force Service Cloud
    • Experience in customer segmentation and data driven targeting strategies
    • Knowledge of database marketing and data warehousing tools and software (SAS, SQL, ORACLE, …)
    • Experience in working with financial/marketing information including business cases, KPIs, ROI, NPV
    • Knowledge of database architecture fundamentals and best practices
    • Strong interpersonal and communication skills (both written and oral) to interact effectively with senior leadership
    • University degree in business, marketing, finance, math, computer science or related field

Schedule:Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location:333 Bloor Street East (012), Toronto, ON

Travel Requirements: None

Posting Category/Function: Project Management & Marketing

Requisition ID: 219390

Together, we’ll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

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