At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
In less than 10 years, we have rapidly grown from three brave founders into international IT company. To achieve our mission of reaching every mobile user on the planet by 2020, it is essential to continue building great relationships with Partners. As a PDM, you will directly impact how our business moves and succeeds by helping our partners grow their businesses.
The main objective for this role is to act as a liaison between Infobip and its Partners by building, maintaining and managing long-term relationships with current Partners in order to extend the reach of their relationship and collaboration with Infobip. The Partner Account Manager will work with existing Partners to develop go-to-market strategies, establish and track business goals represented in number of new clients (revenue & gross profit) generated for Infobip through those partnerships.
- Develop local relationship with Partners and facilitates other internal teams to do so when needed.
- Forecast business growth, track and analyze existing relationships with our Partner, as well as identify further areas of opportunity for growth by finding new value propositions through our portfolio.
- Lead the joint partner planning process that develops strategy, tactics and activities associated with productive partner relationship.
- Ensure Partner training & certification program is executed as per standards.
- Enables acquisition of new customers through management of Partnerships and collaboration with Infobip’s Sales representatives on all relevant markets where our Partner operates.
- Ensures a seamless transition of customer responsibility to the CSMs following a successful implementation.
More about you
- Experience in previous Partnership Management or Account Management is a must
- At least 3 years experience working in commercial areas with deep passion for Partnership/Channel account farming
- Experience with PaaS or SaaS in IT/Telco industry is a must
- Exceptional professional communication skills.
- Excellent command of MS Office suite, especially MS Excel and PowerPoint.
- Strong analytical and organizational skills, with a systematic approach to problems.
- Business oriented in order deliver and increase results with current accounts.
- Excellent teamwork enabling you to form effective working relationships with people at all levels.
Why our employees choose us (and stay)?
- Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators, and many more. You can look forward to working with the likes of Zendesk, Uber, and WhatsApp. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
- Connect globally – Work with people from different countries and participate in the biggest IT and Telecom events. We put the “global” in globalisation.
- Pay & Perks – Competitive salary, health benefits, travel allowance, expatriate compensation packages for your business trips, a team taking care of all the equipment you need, team building and other organized activities, wellness budget… Talk about a balanced lifestyle!
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