University of Waterloo


A Network Support Specialist is responsible for supporting the data network at the University of Waterloo, its underlying infrastructure and working with clients to resolve issues. Each person participates in a wide range of activities to ensure a robust data network and a quality client experience. This is hiring for a junior level position.


At the USG 9-10 levels, the Network Support Specialist’s focus is on day-to-day tasks including configuration, deployment, troubleshooting and maintenance of wired and wireless network hardware and client support

  • Executing network ‘move/add/change’ requests for clients
  • Telecom Room maintenance (patching, consolidation, cleanup)
  • VLAN changes on switches
  • Participating in wireless deployments including network preparation, mounting of wireless access points, and surveying
  • UPS maintenance (battery changing, configuring monitoring) and replacement
  • Updating and maintaining documentation
  • Configuring equipment following standard templates
  • Install, replace, or remove routing, switching, wireless, IPAM equipment
  • Troubleshooting wired and wireless network issues as reported by clients
  • Participate in projects led by senior staff
  • IP address management including host registrations, DHCP and DNS configurations
  • Completing job tasks assigned through the ticketing system
  • Proactively monitor for potential network issues and make recommendations for remediation
  • Review alerts in network monitoring software and resolve/escalate appropriately
  • Perform RMA of failed products
  • Create and modify scripts uses to perform configuration and monitoring tasks


  • College/University degree or equivalent combination of education and/or experience
  • CCNA certificate or higher preferred
  • 1 or more years’ experience in a network support role
  • 1 or more years’ experience with Cisco switches and routers
  • Ability to work independently or as a team
  • Must be able to lift and carry (up-to 50lbs), work at a desk, and on a ladder
  • Must have a valid G driver’s license
  • Knowledge of UW campus is an asset
Job Overview