CAN ASA-Jones Lang LaSalle Real Estate Services, Inc.

The Marketing & Brokerage Support Team Lead is an energetic player-coach within the Brokerage business, leading a team to effectively support the sales cycle (marketing execution, sales enablement, building, refining, and refreshing workflow, metrics, training, information sharing, and resource utilization) to win more business and execute on mandates more efficiently. The successful candidate will serve as a partner to the brokerage teams to drive marketing and sales strategies and programs that leverage and improve productivity to ensure a strong marketing and sales support culture. This role reports into the National Director of Marketing & Communications and works closely with the national marketing team and peers across all JLL Canada markets to collaborate, innovate and share best practices to serve clients better, drive efficiencies and improve capabilities.

Responsibilities:

  • Create an ongoing and open dialogue with the business stakeholders to deliver effective and superior results relative to the support team
  • Drive and lead the marketing strategy with the Marketing Associates and Brokerage Coordinators for their respective designated teams
  • Manage the support team’s workflow and projects list in order to ensure strong and timely execution on deliverables to the brokers
  • Foster a collaborative and supportive environment with a focus on quality and speed of execution
  • Partner with sales enablement lead to deliver on sales enablement programs and other sales-related Brokerage initiatives
  • Partner with the National Marketing team on national initiatives
  • Establish clear performance expectations for each team member to align with the business/team goals
  • Create an ongoing and open dialogue with the business stakeholders to deliver effective and superior results relative to the support team
  • Provide day to day guidance, support, and direction to administrative staff in the successful execution of their responsibilities and support of their internal clients
  • Plan and conduct one on one development-related meetings with each direct report on a recurring basis (monthly minimally)
  • Liaise between marketing and sales support staff and other departments to drive efficiencies and ensure optimal business, learning and cultural outcomes
  • Source, screen, and hire high-value, diverse talent in alignment with the goals of the team/business lines
  • Manage an effective onboarding program for all new hires that enhances productivity and time to competency
  • Perform managerial duties to ensure compliance with all firm expectations, systems and deadlines, including departmental meeting attendance and participation
  • Demonstrate appropriate leadership and role modeling skills and a commitment to ongoing professional and skills development

Qualifications:

  • Undergraduate in Marketing or Business Commerce, with emphasis on marketing within the professional services realm; real estate industry experience a strong plus 3-5 years of experience managing a team of marketing and sales support staff
  • 3 years experience managing workflow and task delegations
  • Experience in a client services role or working with internal stakeholders
  • Ability to build positive, lasting relationships with key stakeholders and teammates
  • Exceptional creative thinking and problem-solving skills
  • Outstanding written and oral communication skills
  • Experience creating marketing strategies in a sales capacity
  • Experience working in a client deliverable capacity
  • Excellent project management and organizational skills
  • Positive, can-do attitude in the face of complication or adversity
  • Ability to ignite and build strong interpersonal relationships with individuals at all levels within the organization
  • Understanding of and commitment to superior client service (internally and externally)
  • High level of resourcefulness
  • Ability to thrive in a fast-paced work environment with demanding work loads
  • Ability to identify, communicate and solve problems quickly
  • Assertive and deadline oriented
  • Impeccable attention to detail
  • Ability to work in a team environment and juggle multiple projects simultaneously
  • Creative, “big picture” thinker
  • Proficient in Microsoft Suite and Adobe Suite including InDesign
  • Experience working with marketing automation tools, Eloqua preferred

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For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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