Healthy Planet Canada

Web Specialist

We’re looking for a creative and eager Information Technology Support Specialist to join our growing Healthy Planet family! The selected candidate will be able to fill multiple roles simultaneously, will have a strong understanding of information technology systems and will eagerly hit the ground running with the team.

Responsibilities

  • Troubleshoot technical issues in a timely manner (software, networking, occasional hardware issues, performance issues, etc)
  • Analyze data (logs, traces) to identify problems and recommend solutions
  • Develop utilities and applications for troubleshooting or internal use
  • Ensure the quality of support requests by filtering out erroneous or incomplete requests to ensure that only genuine support issues are escalated
  • Maintain concise records and prepare activity/status reports
  • Provide ad-hoc training when necessary
  • Support and strengthen customer satisfaction, revenue and profitability of e-Commerce through management of ongoing direct-to-customer business
  • Work closely with e-Commerce product teams to define a compelling product, a path to market and evangelize that vision within the team and across the company
  • Maintain fulfillment and vendor relationships necessary to provide an excellent product fulfillment experience for the company
  • Support site search optimization, external search engine optimization (‘natural’) and paid search marketing
  • Support site operations (including all site changes and hosting) to ensure e-Commerce growth, profitability and customer satisfaction
  • Assist with the installation of new hardware and software and help train employees on its use
  • Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
  • Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction

Expected Technical Skills

Must Have:

  • Hands on Microsoft SQL Server and .Net Environments
  • SQL Scripting, Data Modeling, SSIS, SSRS
  • Solid expertise in PHP and C/AL Development
  • Strong understanding of OMNI Environment on at least one specialized platform
  • Mobile App Development
  • Understanding of Digital Marketing and Social Media Integration
  • 3-5 years of experience of Point of Sale System in a Retail Environment
  • Extensive QA Experience
  • Understand existing source code, reutilize and provide further enhancement
  • Microsoft Dynamics NAV
  • POS Development in a Retail Environment

Good to Have:

  • Magneto Development Experience – Extensions & Front-End
  • LS Nav, LS Retail, LS OMNI
  • Working knowledge of analytics implementation (Google Analytics etc)
  • Application Server-Side Development: PHP, ASP.net, ASP Classic, WCF, Web Service, MVC, Web API, Visual Basic, COM/COM+
  • Application Client-Side Development: JavaScript Frameworks, Bootstrap, HTML, CSS
  • Strong Report Designing Skills using SSRS & Crystal Report
  • 5+ years of experience in a system deployment and support environment for both desktop and web applications
  • Must have 3-5 years of experience of ERP & e-commerce systems preferably in a retail environment

What You Bring:

  • Strong planning, time-management and organizational skills
  • Willingness to learn, teach and develop the department
  • Ability to think critically and analytically in a faced past environment
  • Excellent interpersonal and leadership skills
  • Creativity and the ability to think outside of the box
  • Ability to coach individuals
  • Knowledge in EMV and contactless technologies
  • Experience on embedded applications for POS terminals and other payment solutions
  • Experience in RS232 and USB communication issue troubleshooting
  • Experience in TCP/IP, TLS and SSL communications, understanding and troubleshooting

What We Offer

  • Awesome work environment and company culture
  • Medical Benefits and flex spending account for Full-time employees
  • Goodlife Corporate membership
  • Employee discounts
  • Internal opportunities for advancement

At Health Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled.

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