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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview
Reporting to the Triage Centre manager, the Customer Support Specialist will provide customers with level 1 product support over the phone. Success in this role will be defined by a strong customer-oriented mentality and the curiosity to learn about a diverse set of technologies. This role works closely with the break-fix technical support team, and opportunities exist to develop technical skills and join technical support.
Job Description
Responsibilities

  • Provide excellent customer service over the phone
  • Search for qualified KB articles and provide related solutions
  • Maintain an understanding of Avigilon software and products, including cameras, servers, and networks.
  • Ensure all requests are tracked and maintained accurately in a case management system
  • Balance hands-on guidance with self-serve resources
  • Adhere to metrics driven performance

Qualifications

  • Experience in a customer service role
  • Exceptional verbal/written communication and time management skills
  • Self-motivated and focused with a passion for technology and customer satisfaction
  • Must be able to quickly learn and understand new ideas and concepts

Preference will be given to candidates with the following skills and experience

  • Contact center experience
  • Degree, Diploma, or certificates in a related discipline
  • Prior surveillance industry experience
  • French, Spanish, Portuguese, or Italian fluency

Basic Requirements

  • Experience in a customer service role

Travel Requirements
None
Relocation Provided
Domestic
Position Type
Experienced
Referral Payment Plan
No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer.We welcome and encourage diversity in our workforce.Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.Motorola Solutions souscrit aux principes d’équité en matière d’emploi.Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.

Job Overview

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