Job description

Job title: Business Analyst – Application Configuration Management


  • Science, Technology, Business or related field degree from a recognized higher education institution or combination of professional training and relevant experience;
  • 2-4 years’ experience in either IT business analysis or application configuration management or combination of equivalent experience, preferably working in an Agile environment;
  • Experience gathering business requirements and converting them into application configuration design with subsequent implementation of system configuration;

What a new hire will be responsible for:

  • Capture and translate high level objectives and business needs received from the Program manager (Account manager) or Product owner into system configuration design;
  • Provide Tier 1-3 Support of the software product for Program manager and external clients while performing issues resolution in timely manner and with high quality degree;
  • Provide input into configuration related production support issues as requested by the line of business line or R&D team;
  • Gather, analyze, understand business and user requirements and formally document them as a system configuration design;
  • Work with BA manager to ensure all configuration requirements are captured and clarified to allow grooming technical stories and execute them without ambiguities;
  • Develop appropriately detailed stories for product configurations and features so that they are clearly understood by the technical and business teams;
  • Working with the Program Managers and Product owner to establish configuration management procedures, effective micro project management, and delivery processes for the product line and specific projects;
  • Provide support to backend or frontend development teams with troubleshooting issues related to the application configuration;
  • Manage, monitor and document project/sprint stories/deliverables and report progress, issues, dependencies, risks of release to the line manager and Director of development
  • Support the development team in completion of impact assessments and to be hands on to help with implementation of application configuration;

What experience a candidate is bringing to the team:

  • Experience building, configuring and testing of enterprise software deployment packages including producing detailed configuration design, deployment notes and other documents required to support the system configuration implementation;
  • Knowledge of configuration technical standards and application configuration management practices;
  • Experience in providing client support for software product with general understanding of SLA management;
  • Competency with highly configurable applications, analysis and definition of data and functional process requirements in support of business operational and reporting needs to create and maintain a detailed project schedule and/or integrated plan;
  • Experience in software projects, overseeing deliverables through all SDLC phases in Agile/Scrum project environment;
  • Ability to execute system configuration and application upgrades independently or collaboratively with development team;
  • An ability to communicate in both business/end user and technical language within organization and with external clients;
  • Strong time management, prioritization management, change management, analytical and problem-solving skills;
  • Adaptability to learn new technologies on the fly in a dynamic environment;
  • Proven ability to multitask and prioritize in a fast-paced and rapidly evolving team environment

Desired technical skills :

  • Working knowledge of software technology capabilities and experience with API/Microservices development process;
  • Basic knowledge of software development principles, understanding of Microservices architecture and object-oriented programming;
  • Some knowledge/experience working with JSON files in web environment;
  • Experience working with software development and collaboration tools, like JIRA, Confluence;

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

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